Privacy Policy

1. Introduction

LotusDeck ("we," "us," or "our") values your privacy. This Privacy Policy outlines the types of personal information we gather, our methods of usage, and your rights in relation to that information. This policy is a fundamental aspect of our Terms and Conditions.
We may periodically revise this policy and will inform you of any changes by posting the updated version on our platforms. We recommend that you review this policy frequently to remain informed.

2. Information We Collect

We collect identifiable information about you ("Personal Information") which is provided during your use of our website, account registration, or service usage. This includes:

Contact & Identity Data: Name, date of birth, physical address, email, and phone number.

Financial & Transaction Data: Billing information, payment methods, and transaction history.

Technical & Usage Data: IP address, browser type, timestamps of access, pages visited, crash logs, and language settings. This data is crucial for service delivery and security.

Marketing & Communications Data: Your preferences for marketing communications from us and your communication log.
We do not collect Personal Information without your knowledge.

3. How We Collect Your Information

We gather information through:

Direct Interactions: When you provide it by completing forms, processing transactions, or reaching out to us.

Automated Technologies: As you engage with our site, we automatically collect technical and usage data via cookies and server logs.

Third Parties: We may obtain information from online vendors, service providers, and legally sourced customer databases.

4. How We Use Your Information

Your Personal Information is utilized to:

Provide, operate, and maintain our services.

Process transactions and oversee your account.

Conduct security and identity verification.

Fulfill legal and regulatory requirements.

Send you marketing communications regarding our products, services, and promotions (provided you have opted in).

Facilitate your involvement in contests or surveys (Note: Accepting a prize may imply consent to use your name in advertising, where permitted by law).

Conduct research on addiction prevention using anonymized data.

5. Legal Basis for Processing

We process your information based on:

The necessity to fulfill our contract with you (e.g., providing services).

Our legitimate interests (e.g., security, fraud prevention, marketing).

Your consent (e.g., for specific marketing communications).

Compliance with legal duties.

6. Sharing Your Information

We may share your information with:

Service Providers: Carefully selected partners who offer payment processing, IT services, and others, under stringent data protection agreements.

Legal and Regulatory Authorities: When mandated by law, to protect our rights, or to prevent fraud or illegal activities (including sharing with other gaming platforms, banks, and credit card companies in cases of suspected fraud).

Research Institutions: Anonymized data for addiction prevention studies.
We ensure all third parties maintain the confidentiality and security of your data.

7. Your Rights & Choices

You have the right to:

Opt-out of Marketing: Unsubscribe from promotional emails via the opt-out link in any correspondence or by changing your account settings.

Access & Update: Validate the accuracy of, or update, your Personal Information by reaching out to Customer Service.

Complaint: File a complaint regarding our handling of your data.
Please be aware that we may retain information as required by law.

8. Cookies and Tracking Technologies

Our website employs cookies (small text files) and similar technologies (such as Flash cookies) to:

Facilitate essential website functions (Strictly Necessary Cookies).

Recognize you and remember your preferences (Functional Cookies).

Analyze site traffic and user behavior to enhance our services (Analytical Cookies).

Display pertinent advertisements (Advertising Cookies).
You can change your browser settings to reject cookies. However, this may hinder your experience on our site. You can also manage Flash cookies via your Adobe Flash Player settings.

9. Data Security

We implement stringent security measures to safeguard your data, including:

Storing personal data on encrypted, password-protected servers.

Utilizing advanced firewall technology and SSL (Secure Socket Layer) encryption for data transmission.

Ensuring that our partners and suppliers comply with strict data protection standards.

10. International Transfers

Your data may be processed in any country where we or our partners operate. By utilizing our services, you consent to the transfer of your data to jurisdictions outside your own, which may have different data protection regulations. We will ensure these transfers are adequately protected.

11. Protection of Minors

Our services are intended solely for individuals aged 18 and over (or at the legal age applicable in your jurisdiction). We do not knowingly collect data from minors. If we learn that a minor has supplied information, we will delete it promptly and take measures to remove it from our records.

12. Third-Party Websites

Our site may include links to external websites. This Privacy Policy does not apply to those sites. We bear no responsibility for their content, operations, or privacy practices. Please review the privacy policies of any third-party sites you visit.

13. Legal Disclaimer

Although we adopt stringent security measures, no data transmission over the internet can be guaranteed to be completely secure. Our services are provided "AS-IS," and we cannot assure absolute security. We are not liable for events that occur beyond our direct control.

14. Consent

By utilizing our services, you consent to the collection, use, and sharing of your information as outlined in this Privacy Policy. Your continued use of our services following any changes signifies your acceptance of those modifications.

15. Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact our Customer Service team^ [email protected]