Terms and Conditions

1. General Provisions
Accessing this platform LotusDeck, including all related domains, subdomains, and mobile applications (the “Site”), is subject to full acceptance of these Terms. If you do not agree with any provision, you must stop using the Site immediately.
By visiting the Site, creating an account, or using any services offered, you confirm your acceptance of these Terms, the Privacy Policy, and all related rules incorporated by reference.
We may revise these Terms at any time without prior notice. Updated versions become effective once published on the Site. Continued use of the Site means you accept any revised Terms.
Users are solely responsible for ensuring that use of the Site is lawful in their jurisdiction.

2. Account Registration
Users must be at least 18 years old or of legal gambling age in their jurisdiction.
Only one personal account may be created per user unless otherwise approved.
Registration requires accurate and complete personal information.
Users must keep login credentials confidential.
Accounts cannot be sold, transferred, assigned, or shared.

3. User Responsibilities
By registering, users confirm that:
•    They are gambling only for personal entertainment
•    They act on their own behalf
•    All submitted information is accurate
•    Deposited funds are legally obtained
•    They accept gambling-related financial risks
•    They will not participate in fraud, cheating, or unlawful conduct
•    They will only use payment methods registered in their own name

4. Deposits
Users must deposit funds using approved payment methods before participating in real-money games.
Foreign currency deposits may be converted using applicable exchange rates.
The platform does not provide credit.
Third-party deposits are strictly prohibited.
Deposited funds need to be wagered before withdrawals are permitted. Withdrawals of casino free spins winnings are not allowed unless wagered by placing at least x40 amounts of such winnings as casino bets or at least x4 amounts of such winnings generate poker rake.

5. Withdrawals
Users must complete all required verification procedures before withdrawals are processed. Bonus wagering requirements must be completed before withdrawals.
Withdrawals may be returned to the original payment method.
Cancelled withdrawals are returned to the player balance.
Standard withdrawal limits remain applicable.
Large winnings may be paid in one or several installments.

6. Single Account Policy
Each individual shall maintain only one account.
This restriction may also apply to households, IP addresses, and devices.
Multiple accounts may result in account closure, confiscation of winnings, and cancellation of bonuses.

7. Security, Fraud, and Prohibited Activity
The following activities are strictly prohibited:
•    Multi-accounting
•    Use of bots
•    Collusion
•    Exploiting software vulnerabilities
•    Ghosting
•    Chip dumping
•    VPN usage
•    AI assistance tools
•    Fraudulent activity
We may suspend accounts, confiscate balances, and report illegal conduct to authorities.

8. Termination of Account
Users may close accounts at any time by contacting support.
We may suspend or permanently close accounts where fraud, abuse, or policy violations occur.
Unused bonuses may be removed.

9. Winnings
Valid winnings will be credited to player balances.
Funds credited due to technical or human error remain company property and may be reversed.

10. Live Chat Rules
Users must not use offensive, abusive, defamatory, racist, sexual, or promotional language.
Chat abuse may result in account restrictions or termination.

11. Limitation of Liability
We are not responsible for technical interruptions, downtime, delays, transmission failures, or losses caused by technical problems.
Where system failures affect gameplay, liability may be limited to refunding the affected wager.

12. Promotional Offers
Each promotion is governed by separate promotional terms.
Participation in promotions confirms acceptance of all applicable rules.
We reserve the right to cancel promotions at any time.
Bonus abuse may result in disqualification.

13. Data Protection
Personal data will be processed in accordance with applicable privacy laws and our Privacy Policy.

14. Complaints Procedure
Complaints must be submitted to customer support.
We will attempt to resolve disputes within a reasonable timeframe.
Our final decision regarding disputes may be binding where permitted by law.

15. Intellectual Property Rights
All platform trademarks, software, systems, design elements, and content remain our intellectual property.
Unauthorized copying, monitoring, reproduction, or commercial use is prohibited.

16. Assignment
We may transfer our rights and obligations under these Terms.
Users may not transfer their rights without written consent.

17. Notices
We may contact users through email, SMS, phone calls, messaging apps, social media, live chat, or platform notifications.
Users are responsible for reviewing the latest published Terms.