Responsible Gambling and Self-Exclusion Policy

At LotusDeck, we consider gambling to be a form of entertainment that should remain enjoyable, exciting, and controlled at all times. While the majority of our users gamble responsibly, we understand that gambling may become problematic for some individuals. For this reason, we are committed to offering tools, guidance, and support to help customers gamble safely.

1. Our Commitment

We actively promote responsible gambling practices and aim to provide a secure environment for all players. Our responsibility includes educating users about potential gambling-related risks and offering assistance where necessary. Any communication with our support team regarding responsible gambling matters will remain strictly confidential. Your information will not be shared with third parties without your direct authorization.

2. Identifying Gambling Problems

Recognizing unhealthy gambling behavior is an important first step. We encourage users to regularly evaluate their habits.

You may use the free confidential self-assessment tool provided by BeGambleAware:

·         Self-Assessment Test: https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/

For additional guidance and support:

·         BeGambleAware Safer Gambling: https://www.begambleaware.org/safer-gambling/

3. Responsible Gambling Guidelines

To maintain a healthy gambling experience, we recommend the following:

·         Set spending limits before you begin playing.

·         Treat gambling purely as entertainment rather than a source of income.

·         Do not attempt to recover previous losses.

·         Decide in advance how much time you will spend gambling.

·         Keep gambling as only one of many recreational activities.

·         Avoid gambling when stressed, upset, or under the influence of alcohol, medication, or drugs.

·         Take frequent breaks when feeling tired or distracted.

4. Protection of Minors

Our services are strictly available only to individuals aged 18 years or older.

·         Keep your account credentials secure and inaccessible to minors.

·         We recommend using parental control software to restrict underage access to gambling websites.

Recommended resource: https://famisafe.wondershare.com/internet-filter/best-internet-filters.html

5. Self-Exclusion

If you believe your gambling habits are becoming harmful or you simply wish to take a break, you may request self-exclusion.

·         Self-exclusion allows you to voluntarily block access to your account for a selected period ranging from 6 months to 5 years.

·         To activate self-exclusion, contact our support team.

·         Once activated, self-exclusion cannot be reversed until the selected period expires.

·         Creating additional accounts during a self-exclusion period is considered a serious violation and may result in permanent account closure.

6. Policy Changes

LotusDeck reserves the right to modify this policy at any time. Any revisions become effective immediately once published on the website.

For questions or self-exclusion requests, please contact: [email protected]